Clear return windows
Defined timeframes for returning items from business sellers, so both sides know exactly where they stand.
In development · Coming soon
Returns & refunds
We are preparing a clear returns and buyer-protection policy for Rsale. It will be published soon — this page will be updated the moment it goes live.
What to expect
Here is what the policy will cover once it is ready.
Step-by-step refund requests
A simple, guided flow for requesting a refund, with clear status updates at every stage.
Dispute mediation
When buyer and seller can't agree, our team will help mediate and find a fair outcome.
Aligned with Serbian law
Built around consumer rights under Serbian law, so your protections meet the legal standard.
In the meantime
Need help with an order right now?
Until the policy is live, resolve issues directly with the seller via chat — or reach our team and we'll help you sort it out.
On Rsale, listings are free and there's no checkout — buyers and sellers arrange payment and handover directly between themselves.